Frequently Asked Questions

Log in to your account and go to My Account → Orders. You will find real-time tracking information for all your orders. A tracking confirmation email is also sent once your order has been dispatched.

Yes! Orders over $300 qualify for free standard shipping, automatically applied at checkout — no coupon required.

Standard shipping takes 5–10 business days. Orders placed before 2:00 PM on business days are processed the same day.

Yes, we ship to 195+ countries worldwide — every nation we celebrate! Shipping times and costs vary by destination and will be shown at checkout.

Orders can be modified or cancelled within 2 hours of placement. Please contact us immediately at flagvillage@gmail.com with your order number.

FLAG VILLAGE operates a no-return policy as a general rule. All sales are final unless the item has a genuine quality defect. We do not accept returns for change of mind or incorrect selection.

For genuine quality defects, please email flagvillage@gmail.com within 48 hours with: (1) Proof of purchase, (2) Clear photos of the defect, (3) Written description. Our team reviews within 3–5 business days.

Absolutely. Every FLAG VILLAGE product is designed with pride and passion for flags and sporting culture. Our caps feature premium leather patches, mugs use high-quality ceramic, and all products are inspected before shipping.

All FLAG VILLAGE products are covered by a 30-day quality guarantee from the date of receipt. This covers manufacturing defects and quality issues. See our full Warranty Policy for details.

Earn points with every purchase. Reach Racer tier at $300 annual spend (1.5x points) and Champion at $1,000 (2x points). Every 300 points = $1 discount. Minimum 300 points to redeem. Points are valid for 12 months.

If your annual spend falls below the tier threshold, you will be notified 1 month in advance via email, giving you the opportunity to make qualifying purchases to maintain your status.

Yes! Rookie membership is completely free to join. Simply create an account to start earning points immediately. Racer and Champion tiers are unlocked automatically based on your annual spending.

Fill out our B2B Inquiry form or email flagvillage@gmail.com. Our team responds within 24–48 hours with wholesale pricing and terms.

Yes! We offer custom design services for bulk orders — custom flag patches, personalised caps, or branded merchandise for your team or event. Contact us via the B2B Inquiry form.

Email us at flagvillage@gmail.com or use our FLAGGY AI Bot (bottom-right corner). We respond within 24 hours on business days.