SUPPORT / RETURNS
Returns Policy
Please read this policy carefully before submitting a return request.
IMPORTANT NOTICE REGARDING RETURNS
FlagVillage operates a no-return policy as a general rule. We take great care to accurately describe every product. However, we are committed to resolving genuine quality issues fairly.
FlagVillage operates a no-return policy as a general rule. We take great care to accurately describe every product. However, we are committed to resolving genuine quality issues fairly.
01 — General Return Policy
We do not accept returns for change of mind, incorrect selection, or items that have been used or modified. All sales are considered final unless the item has a genuine quality defect. We strongly recommend reviewing product descriptions before ordering.
02 — Quality Issue Returns
If you believe your product has a genuine manufacturing defect, you may submit a return request. All quality-related returns are handled on a case-by-case basis and require thorough documentation. Our team will review and contact you within 3-5 business days.
03 — How to Submit a Return Request
To submit a quality-related return request, please contact us and provide:
- Proof of Purchase — Your order number, invoice, or receipt
- Photographic or Video Evidence — Clear photos showing the defect
- Written Description — Detailed description of the issue and when it was discovered
- Product Information — Product name, model, and date of purchase
04 — Non-Returnable Items
- Items returned due to change of mind or incorrect selection
- Used, installed, or modified products
- Items without original packaging or missing components